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Should you run into any troubles with the software we support, please select your software in the menu on the left and look for answers to many known problems.

In case your problem is not listed, feel free to contact us. Simply e-mail our support staff or call (+31) (0) 344 577884.

Before you mail or call, make sure to keep the following information at hand:

  • What is the name and version of the software you are using (e.g. SketchUp Pro 16.0.19913 or Shark FX v9 build 1162)?
  • What operating system are you using (e.g. Windows 8, Mac OS 10.10.5, ...)?
  • What error do you encounter, what is the exact error message?
  • What are the steps you undertake before the error appears?
  • Does it happen every time, with every file and on every system you have?
In case you see screen or print errors, what is the exact videocard you have?

In case you have installation troubles, do you have proper rights on the system and/or network?

In case you have a "How to..." - question, please visit our training section.

 


SketchUp Pro

Rhinoceros

solidThinking

Modo
 

SharkCAD Pro

SharkCAD

ViaCAD Pro

Artlantis
 

V-Ray

Twinmotion

KeyShot

Piranesi
 

SU Podium

Render[in]
 

Your Videocard

If you see screen errors or instable behaviour of our 3D software, it is very likely to be the videocard causing troubles.

The videocard should support OpenGL very well. OpenGL is like the alphabet of 3D language for your system. Some cards claim they understand it, but don't know all the characters. And our software really use all characters in the OpenGL alphabet!

So if you are looking for a new system or upgrade, pay extra attention to the videocard. We do not recommend cards that are integrated on the motherboard. They often share the system RAM and perform very poorly. Intel delivers many of these.

We do recommend cards with a nVidia chipset. The more expensive GeForce types perform well, as do the real OpenGL nVidia chips: Quadro. The Quadro performs really well yet is more expensive than the GeForce series.

We recommend 2 GB of RAM or more to get good performance with textured imaging. Both some applications ask for more memory, so please check the specific system requirements of your (preferred) software application at all time!

Photorealistic rendering is mainly calculated by the system processor, not the videocard. So more processors helps in that process. The videocard handles all the performance while working in OpenGL 3D mode in your applications.

 
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" Although it is too bad that there are no solutions at the moment, I would like to stress out that it is very much appreciated that you escalated the problem, and the feedback I have received.

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